TOUR TERMS AND CONDITIONS
Welcome to ScooTours!
The below terms and conditions set out the terms under which we will provide e-scooter, e-bike and/or scooter tours to you (Tours) in exchange for your payment of fees. In these terms and conditions, “we”, “us”, “our” or “ScooTours” refers to ScooTours Limited Company No. 12392823. And you are you!
By booking a Tour on our website, you agree to be legally bound by these terms and conditions.
If you have any questions about these terms and conditions, please contact us using the details above.
| Summary of your key rights
If there is something wrong with the services provided to you, the remedies for services will apply. If you have also received any goods, there may be alternative remedies available to you. In practice, there may be some overlap between the remedies available to you for goods and services, and we will try to agree the most appropriate course of action with you. The Consumer Rights Act 2015 says:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully. |
1. Booking a Tour
- (Payments) You must pay the full amount at the time of booking to confirm your spot on a Tour (Fees). Deposits are only acceptable for private tours, not semi-private tours. All Fees are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
- (Bookings) To participate in a Tour, you must make a booking through our website for a specific date. If confirmed, you will be taken on a guided Tour at the location, on the date and at the time agreed between us through our website. We will provide you with a confirmation email setting out the details of your Tour.
2. Cancellation Policy
- (Automatic Cancellation) All Tour bookings will close [3 hours] before a Tour starts. If, [24 hours] before a Tour starts, there are no bookings for that Tour, then that Tour will automatically be cancelled.
- (48-Hour Cancellation) Subject to clause 2(d), you will not be entitled to cancel a Tour or request a refund unless you provide us with written notice at least 48 hours prior to the start time of the Tour.
- (Bad Weather) We reserve the right to cancel a Tour due to bad weather and offer you alternative dates to take the Tour.
- (How to Cancel) To cancel a Tour in accordance with this clause 2, you must provide us with written notice by emailing us using the contact details available on our website or by using the model cancellation form below.
3. Helmets & Safety Equipment
- Helmets will be provided by ScooTours.
- If a customer refuses to wear a helmet, they must sign a Helmet Release Form before participating in the Tour.
4. Risks and Responsibilities on Tour
To participate in a Tour, you must sign an additional waiver that we will provide to you before the Tour. In the meantime, it is important that you read and understand the following terms:
- (Requirements) To participate in a Tour, you must:
- Be at least 18 years old.
- Wear a helmet and all other recommended safety gear.
- Not be under the influence of drugs or alcohol.
- Carry a valid form of identification.
If you do not meet the requirements set out in this clause or if we reasonably suspect that you cannot safely participate in a Tour, we reserve the right to prevent you from participating in a Tour, and you will not be entitled to a refund.
- (Safety) By proceeding with a Tour, you acknowledge and agree that the nature of the Tours may expose you to environmental hazards, including but not limited to uneven and steep surfaces and wet weather. While we use our best endeavours to ensure your safety while on our Tours, such environmental factors are beyond our reasonable control. You accept full responsibility for avoiding environmental hazards and minimising harm to yourself, other Tour participants and general members of the public while on our Tours.
- (Training) Before the Tour begins, we will provide you with a general training tutorial about using the Tour equipment. You acknowledge and agree to be attentive and ask for any clarification during this tutorial. While we use our best endeavours to prepare you for the Tour, we cannot guarantee that the tutorial is an exhaustive training session. If you are unsure about your use of the equipment or participation in a Tour, please do not participate in a Tour.
5. Liability
To the maximum extent permitted by law, you agree that the maximum liability of ScooTours to you for all claims in aggregate (whether those claims be for breach of contract, negligence or otherwise) arising under or in connection with these terms and conditions:
- Is totally excluded, insofar as it concerns liability for indirect, special and consequential damages, and damages (whether direct or indirect) (except to the extent this liability cannot be excluded under applicable laws).
- Is limited, insofar as it concerns other liability, to the total Fees you paid for the Tours.
Nothing in these terms and conditions shall exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.
6. Indemnity
You release and agree to indemnify, defend and hold harmless ScooTours and its directors, employees, contractors, partner organisations and volunteers from any and all claims or liabilities arising from or in connection with your participation in the Tours.
7. Governing Law and Jurisdiction
These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or its subject matter or formation.