FAQ's

E-Scooters are the perfect way to zip through London! They’re quick, lightweight and speedy. London has developed to become an incredibly micro-mobility friendly city, with plenty of cycle paths and scooter friendly streets. 

All of our e-scooter tours begin at Circus Place, Finsbury Circus Gardens, London, EC2M 7EE, 

The nearest underground station is Liverpool Street station. It is also close to Moorgate station. The tour starts on the south side of Finsbury Circus Gardens, on the corner of Circus Place. The location and directions will also be provided in your booking confirmation email.

Your guide will be waiting for you in a high-visibility vest with enough e-scooters for every tour participant.

Map:

To view the start location on an interactive map and plan your route, click here: Start Location Map.

A basic level of scooting proficiency is required. However, our tours are specifically designed to cater to e-scooter novices. So don’t worry if this is your first e-scooter experience, the tour goes at a leisurely pace using scooter-friendly roads. There will also be plenty of breaks and photo opportunities. In the meantime, we recommend reading visiting our Safety Page.

Unfortunately no, due to the nature of the current UK e-scooter legislature the minimum age requirement is 18 years old for all of our e-scooter tours. In addition, every member of the tour must be in possession of a valid provisional driving license. See below for details.

Yes, we require all participants to wear a helmet whilst scooting to adhere to our safety requirements. We will provide helmets for all customers. You are also welcome to bring your own helmet.

Yes.

Due to current UK legislation regarding e-scooters every customer must be in possession of one of the following:

• A valid provisional or full UK driving license.
• A valid full licence from an EU or European Economic Area (EEA) country.
• A valid full licence from another country that entitles you to drive a small vehicle in the U.K.

If you are unsure whether your driving license is applicable, then check this government link: “Gov.uk – E-Scooter Trials: Guidance for Users.”

If you do not have a valid driving license then you cannot take part in one of our e-scooter tours. However, we do offer e-bike tours. All of our e-bike tours do not require a driving license. Check out our e-bike tours here!

You will access your e-scooter via the Dott App on the day of your tour. When you arrive at the start location your guide will be waiting for you with your e-scooter. They will be on hand to help you access it.

Beforehand, you need to download the Dott App, create an account and ensure it has up-to-date payment information. We advise all our customers to input the relevant debit or credit card information before arriving for the tour. Further instructions are provided in our confirmation email.

Yes.

Once you have booked a tour with ScooTours you will need to access the e-scooter on the day of your tour using the Dott App. This means you should download the App in advance and set up an account, complete with up-to-date payment information. We advise all our customers to input the relevant debit or credit card information before arriving for the tour.

We will send you all relevant information, including a link to the App Store and Play Store, in your confirmation email.

The whole experience will cost £52.00. To book a ticket for the tour costs £40.00. Then, on the day of your tour, it will cost £12.00 to access your e-scooter.

(£40.00+£12.00=£52.00)

E-Scooters are rented on a price-per-minute system. We have arranged an exclusive discount with Dott. On the day of the tour, your guide will provide a promo code that will allow you to access an e-scooter for the whole tour at a discounted rate. The total cost of your e-scooter rental will be £12.00. This means the total cost of the experience is £52.00.

On the day of your tour, your tour guide will be on hand to help you access your e-scooter. Please make sure you have downloaded the Dott App in advance and created an account with up-to-date payment information.

No. ScooTours and Dott work together to provide e-scooters for every participant. Your guide and e-scooter will be waiting for you at the start location. Please ensure you have downloaded the Dott App in advance (See above).

Yes, you can hire an e-scooter at any time from our partner Dott!

Yes, private tours for small groups are available upon request. Please visit our e-scooter private tour page for more information! Due to the popularity of the scooters, we will need at least 72 hours to ensure any private booking requests.

Absolutely! E-Bikes allow us to effortlessly explore large parts of central London.

On one of our e-bikes, we can go further and see more sights than most other tours. Plus, the electric pedal assist means you won’t get tired! This allows us to see even more than most traditional bike tours. In addition to this, London has developed to become an incredibly micro-mobility friendly city, with plenty of cycle paths and bike-friendly streets. 

Our E-Bike tours will begin at ETT Industries, 194 Carlisle Lane, London, SE1 7LH (nearest stations: Waterloo & Lambeth North) (view on map)

The nearest underground station is Waterloo station. It is also close to Lambeth North underground station and London Waterloo East station.

A basic level of cycling proficiency is required. However, our tours are specifically designed to be as safe and as easy to do as possible. So don’t worry if this is your first time cycling in London, the tour goes at a leisurely pace using cycle-friendly roads. There will also be plenty of breaks and photo opportunities. In addition to this, our e-bikes mean you can cycle without really getting tired! In the meantime, we recommend reading visiting our Safety Page.

Unfortunately, no. For all of our electric bike tours, the minimum age requirement is 18 years old.

Yes, we require all participants to wear a helmet whilst scooting to adhere to our safety requirements. We will provide helmets for all customers. You are also welcome to bring your own helmet.

No, you do not need a driving license to participate in one of our e-bike tours.

Yes, private tours for small groups are available upon request. Please visit our e-bike private tour page for more information! Due to the popularity of the scooters, we will need at least 72 hours to ensure any private booking requests.

You can book a spot on one of our tours through our website.

Yes, tours sell out quickly and we cannot guarantee spots on the tour without bookings. 

Simply email us to cancel your booking.

Please arrive at least 15 minutes before your tour is scheduled to start. 

The cost of our tours varies based on the vehicle and city. To find out individual tour costs simply visit the relevant tour page on our website. 

We are based in London but operate tours across the UK.

Yes, you can use a gift card on any product. If you need any help using your gift card feel free to email us directly.

Please send us an email or phone us as soon as you can. Depending on the reason to cancel you may not get a full refund of the tour. 

Yes, every participant will be provided with, and required to wear, a helmet. 

For all of our tours in London, our helmets are one size fits all.

E-Scooters are very safe to use, we will also provide an e-scooter safety tutorial at the start of every tour. 

An e-scooter safety tutorial will include: 1) a full breakdown of the components of an e-scooter 2) a demonstration of how to use one safely from your guide 3) a practice opportunity in a quiet area 4) finally, a breakdown of the rules of the road. 

All of our guides are experienced e-scooter users. 

Yes, legally we are required to use e-scooters on roads and not pavements. However, all of our tours are optimised with safety in mind. Therefore, they primarily use cycle lanes and quiet streets. 

We use minor roads and cycle lanes as much as possible. Therefore there is very little danger from cars.

If you are taking an e-scooter tour, we recommend bringing a bag that has 2 straps and will not impede your balance. If you are taking an e-bike tour, all of our e-bikes come with a front basket to store any type of bag. 

If there is very heavy rain we may cancel the tour.

If there is very heavy snow we may cancel the tour.